Comprehensive Service Program
The CSP Program is designed to replace the multitude of service contracts with a single maintenance agreement. HCE Companies provides a comprehensive system of trained service technicians, technical support, and administrative services that will reduce your maintenance budget by as much as 20%.
When service is needed, your organization initiates the service call by calling our dispatch call center! Our dispatcher contacts one of our service partners who include Independent Service Providers specifically trained on your equipment, the Original Equipment Provider or one of our service technicians to affect the repair. Our dispatch call center notifies you of the approximate timelines to expect the service technician.
Additionally, the CSP program effectively monitors Preventive Maintenance timelines so these are scheduled in advance and are completed. Preventive Maintenance is one of the most important service protocols to follow as it: 1. Decreases downtime and repairs. 2. Increases the life span of your equipment. 3. Increases the reliance of your equipment. The CSP Program effectively replaces the existing coverage you currently have in place. Coverage can include: repair labor, travel, freight, parts, and preventive maintenance. In short, HCE Companies tailors a program to fit your equipment maintenance needs at a greatly reduced cost.
What are the savings and benefits?
The unique concept of CSP not only offers dramatic savings at a fixed, budgetable cost, but now provides additional benefits beyond just service. We offer our clients.....
Cost Savings
Receive savings of up to 20% as compared to service and maintenance contracts provided by the manufacturer.
Flexibility
Allows you to tailor the program to meet your needs by adding additional coverage such as Preventive Maintenance or equipment easily to one contract.
Preventive Maintenance Management
Preventive maintenance is proactively scheduled and monitored to ensure that it is completed.
Parts Sourcing
Should you choose to exclude parts coverage from your CSP Agreement, we still will help you find the lowest cost parts to keep your costs as low as possible.
Service Vendor Resource
Should you not be happy with a current service provider, we can utilize our database of over 2800 service vendors to locate one better suited to your needs.
Equipment Buying Consultation
As a member of one of the largest Buying Cooperatives in the United States, we can help you purchase both refurbished and new equipment at the best prices.
Management Reporting
Year-end facility reports provide maintenance trends analysis helping you identify and budget equipment replacement.
Training
Prior to implementation, your personnel are trained in the operation of CSP. Additionally, periodic visits are made during the year to introduce new personnel and ensure effective program operation.
In-house Reimbursement
Maintenance performed by your lab technicians can be included and we will reimburse those costs directly to you.
Texas HUB Certification #1760231178300
HCE is a Certified Texas HUB Company.
What About Subsequent Year Savings?
The chart shows that CSP is an effective long-term cost reduction program. This data is typical through HCE Companies customer base. Unlike service contracts which historically have increase 7 to 10% per year, HCE Companies' program costs are experience-rated and subsequent year costs have averaged less than the rate of inflation.
How Do I Obtain A Proposal?
A team of analysts will visit your organization to perform an on-site survey of your equipment. During this survey, our representative collects information such as equipment manufacturer, age, usage, service vendor, service history, and copies of existing service agreements. This information is reviewed, compared to HCE Companies maintenance database, and itemized to determine the optimal saving for each organization. The results are presented in a detailed proposal, which includes a complete cost analysis and benefit comparison showing the exact savings and benefits for each item.
What Does The Survey Cost?
Nothing! The site survey and cost comparison are conducted at no cost. All that is asked is your cooperation and support in helping the HCE Companies representative collect the data needed to do the analysis. Once the organization has seen the cost savings generated by the CSP Program and the satisfaction that HCE Companies' customers enjoy, you will want to begin as soon as possible.
Is There A Need For Asset Management?
In today's economic environment there are substantial financial uncertainties. As states are reducing budgets due to tax shortfalls, unemployment hovers around 10% and the economy continues to sputter, every dollar saved becomes important. No longer are there times of plenty where we can do whatever and whenever we please. All organizations are being pushed to consider every possible avenue to save money. For over 23 years, HCE Companies has helped organizations save money in areas ranging from service to equipment purchases and we stand ready to help your organization reach your goals of productivity and savings. Let us help you create a stable, budgetable maintenance program that generates savings year after year.
Outsourced Efficiency
As a client of HCE Companies, you're not just cutting maintenance costs; you're increasing the management efficiency of your capital assets. HCE Companies offers facilities objective technical consultation services, new and refurbished equipment purchases, and an independent service network second to none.
HCE Companies can effectively contribute to your organization's quality and cost control efforts.
As you can see from the list, cost reductions are only the beginning when you become a client of HCE Companies. You have access to a wide range of services and help from HCE.
From simple coverage of a select group of equipment to a total asset management program, HCE Companies is ready to go to work for your organization. For a comprehensive savings analysis, call (888) 589-4062.
Summary
Unlike some cost reduction methods, the effect of the CSP Program on your bottom line is very easy to quantify. Capital equipment maintenance costs are increasing at a significant rate in today's complex, high-tech environment. Traditionally, budgeting for maintenance has been a "necessary evil" and most organizations had little choice but to purchase expensive service contracts from the equipment manufacturer to control these costs.
Now there is an alternative! As pressures rise to reduce expense and fight for competitive edge, HCE Companies Comprehensive Service Program is an excellent business decision for Universities & Colleges, Bioscience Facilities, Health Districts and other organizations seeking to maintain service quality and improve the bottom line.
